DELIVERY AND RETURNS POLICY
Orders are dispatched via Royal Mail 2nd Class signed-for service. We will endeavour to ensure you receive your order within 5 working days of receipt of payment. If you require your items sooner than this, please contact us to discuss your requirements prior to placing an order.
Sensaround pack each shoebox with care to ensure the contents will meet your expectations, and we don’t expect any orders to have damaged or missing items when you receive them. If you do find this to be the case, please inform us within 7 working days of receipt of damaged or missing goods, otherwise we will assume that the items have reached you in satisfactory condition. If you later find an item to be faulty, you have 30 calendar days from receipt of your order to request a refund. In the case of damaged or faulty items, we will email you a pre-paid postage label for you to use when returning the item to us.
If you change your mind for any other reason, that’s fine. Please inform us within 14 calendar days from the day you received your goods and to be issued within a returns reference number. You must then return the item to Sensaround, Cradley Enterprise Centre, Maypole Fields, Halesowen, B63 2QB within a further 14 calendar days of cancelling. You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
Products must be returned in their original condition and unfortunately we are unable to accept items returned that have been opened or used, unless the product is damaged or defective. Returns costs, unless resulting from defective products, will be made at your own expense and in all cases it is your responsibility to ensure suitable packaging is used.
Once returned items have been received in satisfactory condition, Sensaround will refund the cost of the item and the original postage costs at the standard rate